Privacy policy

Last updated: October 25, 2026

Pocket Ollie Supply operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Pocket Ollie Supply is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.
Account information including your username, password, security questions, preferences, and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange, or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
Automatically through the Services, including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.
From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, process your payments, fulfill your orders, remember your preferences and items you are interested in, send notifications related to your account, process purchases, returns, exchanges, or other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, enable you to post reviews, and create a customized shopping experience.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or other permitted methods, and showing online advertisements for products or services based on your interactions with the Services.
Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect and investigate possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services. If you choose to register an account, you are responsible for keeping your account credentials secure.
Communicating with You. We use your personal information to provide customer support, respond to inquiries, provide effective Services, and maintain our business relationship with you.
Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement or government agencies, investigate or participate in legal proceedings, and enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy.

Such circumstances may include:

With Shopify, vendors, and other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
With business and marketing partners to provide marketing services and advertise to you. For example, we may use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites.
When you direct or request us to disclose information to third parties or otherwise consent to the disclosure, such as when necessary to ship products to you or through your use of third-party integrations.
In connection with a business transaction such as a merger, acquisition, restructuring, or bankruptcy, or when necessary to comply with applicable legal obligations, enforce our terms or policies, or protect the rights of Pocket Ollie Supply, our users, or others.

Depending on where you reside, you may have a right to opt out of certain sharing or targeted advertising practices. Where available, you can exercise these rights through the privacy options provided on our website.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit to the Services may be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside.

In addition, to help protect, grow, and improve our business, we may use certain Shopify features that incorporate data and information obtained from interactions with our store, other merchants, and Shopify.

In these circumstances, Shopify may be responsible for processing certain personal information, including responding to requests to exercise rights regarding information processed by Shopify.

To learn more about how Shopify uses personal information, you can review Shopify's Consumer Privacy Policy and Privacy Portal.

Third-Party Websites and Links

The Services may provide links to websites or online platforms operated by third parties.

If you follow links to websites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party websites or platforms.

Information you provide on public or semi-public platforms, including third-party social networking platforms, may also be viewable by other users.

Our inclusion of third-party links does not necessarily imply endorsement of those websites, platforms, owners, or operators.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information from children under the age permitted by applicable law.

If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact information below to request that the information be deleted.

We do not knowingly sell or share, as those terms may be defined by applicable law, personal information belonging to individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or completely impenetrable, and we cannot guarantee absolute security.

In addition, information sent to us over the internet may not always be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information.

How long we retain personal information depends on different factors, including whether we need the information to maintain an account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights relating to your personal information.

These rights are not absolute and may apply only in certain circumstances.

Right to Access / Know. You may have a right to request access to personal information that we hold about you.
Right to Delete. You may have a right to request that we delete certain personal information that we maintain about you.
Right to Correct. You may have a right to request that we correct inaccurate personal information.
Right of Portability. You may have a right to receive a copy of certain personal information we hold about you and, in some circumstances, request that we transfer it to another party.
Right to Opt Out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of certain uses of personal information that are considered a "sale," "sharing," or "targeted advertising" under applicable privacy laws.
Managing Communication Preferences. We may send promotional emails, and you may opt out at any time using the unsubscribe option included in applicable emails. Even if you opt out of promotional emails, we may still send you non-promotional communications regarding your orders, account, or other transactions.

You may exercise applicable privacy rights by contacting us using the information provided below.

We will not discriminate against you for exercising your privacy rights.

We may need to verify your identity before processing certain requests, as permitted or required by applicable law.

Where permitted by law, you may designate an authorized agent to make a request on your behalf. We may require proof that you have authorized the individual to act on your behalf and may separately verify your identity.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact information provided below.

Depending on where you live, you may also have the right to appeal a decision regarding your privacy request or file a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process personal information outside the country in which you live.

Where required by applicable law, we or our service providers may rely on recognized safeguards or transfer mechanisms when transferring personal information internationally.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices, Services, or for operational, legal, or regulatory reasons.

We will post the revised Privacy Policy on this website and update the "Last updated" date when appropriate.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any privacy rights available to you, please contact us at:

Pocket Ollie Supply
Email: usasupplycatalog@gmail.com